Frequently Asked Questions
Everything you need to know about your MotoHouse experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be unworn, with tags attached, and in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
MotoHouse is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled synthetic fibers, and we audit our manufacturing partners annually for fair labor practices.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit items and sizing down for oversized silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.